With the Imviva Real-Time Interaction Platform, customers can respond in real-time to a multitude of events with interactive options by making a payment, connecting immediately to a customer care representative or responding via voice or keypad.

• Customer retention campaigns
• Financials transactions confirmations
• Account balances threshold
• Late payment alerts
• Scheduled outage or service disruption announcements
• Over/under utilization notifications

Benefits

• Mitigate inbound calls
• Reduce cost per contact
• Increase satisfaction with added customer relations.